INFORMATION

* All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept or cancel an order without assigning any reason.

* We Mother Land Agro brand name Raithu Panta may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the web site.

* We Mother Land Agro brand name Raithu Panta may change the format and content of this web site at any time.

* We Mother Land Agro brand name Raithu Panta may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason.

* Personal details provided to Raithu Pantha through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

* If you have a query or complaint, please contact us at info@raithupanta.in

*  Raithu Pantha reserves all other rights.

 

PRICING

* The Company ensures that prices for all products offered for sale are correct. Prices can change at the time of billing as per their weights as there is no exact weight for fruits and vegetables the final amount of the bill is for reference and the amount may fluctuate. Ex. If the cost of 1kg watermelon is 60/- and the weight while billing 1kg 50g then you will be charged for 1kg and 50g.

 

 OTHER TERMS AND CONDITIONS

* Delivery for fruits and vegetables is in Hyderabad. We don’t deliver fruits and vegetables Pan India. As it takes 3 to 4 days to deliver Pan India, vegetables and fruits may get spoiled.

* To get the next day delivery the minimum bill amount should be above 399 rupees as we do not process orders below 399 rupees.

* Customer support team is available from 9AM to 7PM. Regarding any complaints and delivery issues contact the customer support team 7799516789

* After receiving the delivery if you find any defect in the products please contact us  within 4 hours to get a replacement in the next delivery. If a customer is unable to contact us, the company is not responsible for his/her replacement.

* After confirmation call by customer support team, orders would be processed. If the call is unanswered the order cannot be processed. Order before 9.00PM to get day delivery.

 

RETURN AND EXCHANGE POLICY

  1. Our products are thoroughly checked for the quality before delivering.
  2. We insist that the customer has thoroughly checked the quality of fresh produce and grocery at the time of delivery.
  3. In case of fresh produce (fruits, vegetable, and dairy products), it is mandatory for the customer to check the quality of the product at the time of delivery itself. Applicable only for limited products. Ex ( leafy and dairy products .)
  4. If any of the fresh produce is not up to the customer’s requirement, they are requested to return the whole quantity of that product to the delivery boy. Applicable only for Hyderabad.

* The delivery boy will deduct the amount of the returned product from the total bill, and the customer will make the payment accordingly.

* No quality issues related to the fresh produce will be entertained by the call center executive thereafter.

* However in case of grocery, if the customer is unable to check the quality at the time of delivery, he/she should inform the same to the call center 7799516789 delivery.

  1. The customer could get an exchange of the grocery pack only under following conditions;

* Packets that have live or dead insects.

* Packets that have signs of rotting.

* Packets that are torn, not sealed properly at the time of delivery

* Products that have expired.

* Return accepted within 24 hours, the date customer purchase the products.

* Other than above no other issues related to products will be addressed

  1. The customer shall not get an exchange of grocery product under following conditions:

* When the packet is opened and a product is used.

* Customers can’t claim an exchange when they have cooked or consumed the item.

* The item is packed and returned with any other packing material.

  1. The customer could exchange the product with a new pack of the same product, or any other product of the same or higher value.

 

CANCELLATION POLICY

  1. Request to cancel the order will be accepted only if the product has not been shipped by us. If accepted, the customer is entitled to get a refund of the entire amount.
  2. If we receive a cancellation request from the customer after the product/s has been shipped by us, cancellation request will not be accepted.
  3. Mother Land Agro reserves the right to cancel or refuse to accept any order placed due to various reasons like no availability of stock, pricing errors, factual errors or problems identified with the personal/financial details provided by the customer.

Money Back in case of cancellation or return in general case of exchange/replacement/return due to above-mentioned quality issues and a written proof from the customer following refund policies are applicable:

  1. In case of order cancellation/return through card/Net banking we credit the money back to your credit/debit card or Net Banking which takes up to 4 to 7 working days to reflect in your statement.
  2. In any of the above case delivery charges are non-refundable.

Note: Under no circumstances, the customer would be given a cash refund.

 

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Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.